Reviews of Kettering Heights Post Acute

Do not consider this facility for your loved one under any circumstance. The administration only cares about bottom line. You can count the quality care givers on one hand. Regarding your response I have left several messages for Mr. Tate and got no return calls. There are wonderful caregivers there but they are tremendously over worked and unappreciated.

I would leave zero stars if I could. This facility is not fit for anyone. It is dirty and poorly maintained. My sister was there for 5 years. It was fairly decent until the current owners took over. The employees are over extended consequently patient care suffers. The food is not edible. I have been trying to reach the administrator and the business office for two weeks and no one returns my calls. Very poorly run operation. Please do not consider this facility for your loved one. The current owners do not care about the residents and their comfort. They do not care about their employees. There are good people there that are not appreciated.

Professional staff, cares deeply. Nice and clean facility.

Staff is friendly and it’s very welcoming

This place was nasty, dirty, and just plain stinky. My 82 year old mother was sent here from Kettering Hospital for rehab. for a severely broken clavicle that had to be surgically repaired. Basically, her insurance decided where she could or couldn’t go. As I looked at my old frail mom laying in a bed that was as old as she was, I couldn’t take it. We weren’t in this place for an hour before I told mom I was taking her home. I will figure her care out as I was not about to leave her in this nasty, disgusting place. Do not let your elderly parent or loved one stay at this place. I would have given zero stars if that were possible.

Great Staff and Beautiful Property !!! Everyone has been very friendly!!! Thank you Kettering Heights Post Acute!!!

Very nice staff, they are attentive and caring without making you feel like a burden. Also they have case workers to help you with housing, ssi, food stamps etc. Overall a nice relaxing atmosphere. 👍👍👍

Telling it just like it is and if you have family in this facility and can’t get them out, please stay tuned in to their health status. Can’t be trusted!

my dad was here almost a month and this place was dirty not once did his room get mopped.Things were not properly cleaned or wiped down. My dad is NPO and the brought him a tray of food he couldve got pneumonia. Did not put his BiPap on him every night. no bed rails or bed alarms even for someone who is a fall risk. Majority of the time it took entirely to long to respond to the call light. Will not be using this place agian!

Unless you want to see your loved one be ignored and sit in their own ‘mess’ look elsewhere. There’s been one wonderful person here. Everyone else is either rude or just doesn’t care. It says ‘short term care to give care givers a peace of mind’. I’m more worried now than before and feel like I have to come take care of her myself. Didn’t even know my mother had pneumonia. No communication unless you bug someone for answers. It’s sad. Do better with your patients/residents. Oh and to add no shower or even bed bath has been given. And reading the other reviews clearly there is a trend. And no need to respond to my review asking me to give you a call. You see what’s trending, what’s BEEN trending and nothing has changed. How do you sleep at night knowing your facility is neglecting people who need help. Wow.

Our family is grateful for the wonderful care our mother receives at Kettering Heights! The staff is pleasant and attentive and the facility is always clean. A special shoutout to Denise who treats our mom like family!

I have been at this facility a few times to visit my dad over the last week. I’ve gone at different times of the day and I will say that I’m pleased with the care he is receiving. The staff is friendly when you walk by and speak to my dad as a human being and not just another number on the list. So far management has really shown an effort to be informative and helpful to all of our questions. I see a lot of movement and presence in the halls by staff members so it definitely seems like a busy place. Anytime I’ve asked for assistance someone was able to answer my requests and if not they got the right person for help. There is no major odor, however it’s understandable if there was considering its a place full of different types of patient conditions. I had a few places on my list prior to admitting my dad there and this was a great location to my dad’s house. The building is a bit dated but does look to be well taken care of. I would suggest this place to any patient needing genuine caring people to take care of you.

Love working with such amazing staff! I know when I’m sending patients here they are getting the best care. The administrator is also very involved to ensure patient care is top priority.

There is only a few facility staff that will actually take care of the patients. Night shift is god awful. You will be covered head to toe in feces if you aren’t able to communicate your needs. Complaints are taken seriously however the upper management will just try to cover up the problem instead of getting rid of the employees that cause the problem. They enable bad behavior from employees. They care more about profit than patient safety. This use to be a good one but it’s gone downhill since that new administrator started and the DON sits in her office all day instead of checking on her staff and ensuring they are providing proper care. Keep track of your families health, keep track of care and rounds , visit your family often because if a problem ever arises they probably will have thrown in some charting that almost is falsifying documentation but doesn’t make it obvious so they aren’t caught by state . Not to mention this facilities corporate owner was already in a massive lawsuit. I hope for the patients sake this place turns around.

Took my mom flowers 3 times they took vase and got rid of them her clothes I took are missing now her phone is missing and she is i suppose to get ensures that they are not giving to her they won’t even give her hot water for tea

Wait an hour for them to answer light and don’t give medicine on time

We have only been a few days, so far so good.

My 95-year-old father spent about two months under the care of the Kettering Heights Post Acute staff as he recovered and rehabbed from several medical conditions. We were very pleased. The staff was very caring and attentive. The building itself is older, but clean and well laid out. Loading and unloading for medical appointments at the front door was very convenient. If you are in the Kettering area and find yourself needing post-acute care, I highly recommend these fine people!